Refund policy

Return & Refund Policy

We want you to be completely happy with your Seasonora purchase.

If your order isn’t right for you, you can request a return within 30 days of delivery.

Return Conditions

To be eligible for a return, items must be:

  • Unused and in their original condition
  • Free from damage, stains, odors, or signs of use
  • Returned with all original tags, packaging, and accessories where applicable
  • Suitable for resale

For products that are sealed for hygiene or safety reasons, the original seal must remain intact unless the item is defective or damaged.

Please note that items that have been used, damaged, washed, altered, or returned without their original packaging may not be eligible for a refund.

How to Start a Return

To request a return, email support@seasonora.store within 30 days of delivery and include:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return
  • Photos of the product, if it arrived damaged or defective

Our support team will respond within 3–5 business days with the return address and instructions.

Please do not send your order back before receiving return instructions from us. Returns sent to an address other than the one provided by our support team may not be received or processed.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • We sent you the wrong product

In these cases, Seasonora will cover the return shipping costs.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@seasonora.store as soon as possible.

Please include clear photos of:

  • The product
  • The packaging
  • Any visible damage or defect

This allows us to review the issue and provide the appropriate solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.